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Title: | Communication Skills for Personal and Professional Development: The Seven Challenges Approach |
Authors: | Dennis Rivers |
Issue Date: | 2007 |
Publisher: | Rice University |
Abstract: | The Seven Challenges course workbook introduces students to some of the most important processes in interpersonal communication, supported by readings, references and exercises. This is definitely a learn-how-to-do-it course, with the supporting materials arranged to facilitate behavior change and skill acquisition. Processes covered include listening, negotiating the shape of conversations (metacommunication), self-expression, translating complaints into requests, asking questions more open-endedly and creatively, expressing appreciation, and adopting the attitude and practice of continuous learning (embracing each conversation as an opportunity to further develop one's communication skills). |
link: | http://cnx.org/contents/05675a2c-63a4-4699-b879-dfb97512c621@2.2/Communication_Skills_for_Perso |
Keywords: | Social Sciences;communication;conflict;development;interpersonal;management;negotiation;parenting;personal;professional;resolution;skills |
Theme: | 教科書-社會科學類 |
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